Detailed Training to Develop Arbitration, Interpersonal & Negotiation Skills
It is a powerful and innovative solution that gives you the opportunity to see what a mediation looks like and how it feels to sit in the mediator’s chair.
Created by HighSkillz in conjunction with CEDR – the largest conflict management and resolution consultancy in the world, both simulations offer convenient online mediation training. They engage users in a way that conventional training sometimes lacks, placing them in realistic situations where they have to apply judgement and tact.
Immersiveandrealisticscenariosthatmirror real disputes
Dialogue choicesaffectoutcomes – charactersrespond in a realisticway
Gauges show levelsof trust in theprocessandmediator, varyingconstantly
Time to reflectondecisionsisbuilt in to thesimulator
A detailed final evaluation, breakingdownsuccessesandfailures, isprovided
Take control of the talks, direct the dialogue, using tact and diplomacy
Learn the phases of mediation, gaining in-depth knowledge of how they work
Instanton-screen feedback as to thesuccessofthemediator in gaining trust
Highleveldecision-makingskillspracticed – whatinfo to divulge to partiesandwhen
Focusonareas for improvementusingthedetailed feedback andevaluations
Simulation can berepeated to seeprogress in 3 keyareas: relationship, processandcontent – easy to understandscoringsystemand feedback comments
We offer two distinct mediation simulators, each addressing a different professional context:
1 Commercial Mediation Simulator
A realistic simulation places the trainee in the role of mediator between two parties engaged in a heated dispute. Emphasis is placed on getting the best deal for both parties, building trust and reaching an amicable resolution. Ideal for mediators in any commercial setting, especially those that require experience of handling large financial settlements.
2 Workplace Mediation Simulator
The aim of the mediator in this simulation is to restore good working relations between two colleagues that have different objectives. The mediator is expected to build rapport and trust, reach a mutual agreement and make sure that all grievances and concerns have been addressed. Ideal for mediators engaged in settling disputes in any working environment.
Learn the mediation process while practicing skills
Guides participants through the various stages of a mediation: preparation, initial phone call, opening joint meeting, individual meetings, bargaining and conclusion
Interactivity and decision-making built in to each stage
Gauges of both party’s trust in the mediator and the process is displayed on-screen, the levels varying based on the decisions of the mediator
Emphasis is placed on building rapport, exploring different avenues, leading the negotiation, confidentiality and following the process effectively
By choosing the dialogue, mediators decide how discreet to be, when to suggest a resolution or when to stand back and allow the parties to divulge more information
Realistic dialogue with high emotions allow the mediator to practice techniques to bring about a calm, mutually agreeable resolution
Feedback and evaluations to encourage progress
Key areas highlighted – relationship, process, content
Learning points are explained, what went well and how to improve
Scores and detailed feedback given for each stage of the mediation
A final evaluation gives a detailed overview of success at each stage, highlighting areas for improvement